Job Description

Job Title: Customer Relationship Executive / Support Representative (Female Preferred)

Company Overview:

Join the vibrant team at The Prafazos Company , a rapidly growing ecommerce enterprise based in the bustling city of Chennai. We are not just a company; we are a community of dedicated individuals committed to driving innovation and excellence in everything we do. As we continue to expand our operations and reach, we are seeking not just employees, but passionate team members who will grow with us every step of the way.

Position Overview:

Position: Customer Relationship Manager
Location: Kodambakkam, Chennai, India (Google Maps Location Search: Artikel Lifestyle Private Limited)
Type: Full-time
Salary Range: 13,000 to 20,000

Responsibilities:

• Engage with our valued customers across various channels (phone, email, chat, social media) with empathy, professionalism, and accuracy.
• Must have the ability to quickly learn about of our products to guide the customers and queries effectively
• Collaborate seamlessly with internal teams to ensure a seamless customer experience.
• Bring Offline business by creating fresh business leads through cold calling.
• Utilize Excel or Google Sheets for data entry and management tasks.

Requirements:

• Fluency in both Hindi and English languages is mandatory.
• Previous experience in customer service or a related field is preferred.
• Exceptional communication skills, both written and verbal.
• A genuine passion for helping others and creating memorable experiences.
• Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
• Proficiency in computer skills, including Microsoft Excel or Google Sheets.

Preferred Qualifications:

• Female candidates are preferred for this position, as we value diversity and inclusivity in our team.
• Experience with CRM systems is advantageous.
• Familiarity with ecommerce platforms or online sales environments is a plus.

Benefits:

• Competitive salary with performance-based growth.
• Opportunities for career advancement and professional development.
• A supportive and inclusive work environment that values diversity and teamwork.
• Opportunity to handle offline sales, including bulk B2B transactions, with commission provided for successful deals.

How to Apply:

If you are ready to embark on an exciting journey with us and become an integral part of The Prafazos Company family, we invite you to apply today! Please submit your resume and a cover letter detailing your qualifications and why you're excited about this opportunity by reaching out to care@prafazos.com or WhatsApp resume directly to +91 7373017130

At The Prafazos Company, we believe that our team members are the driving force behind our success. Join us, and together, let's shape the future of ecommerce.

Job Type: Full-time

Pay: ?13,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Experience:

• total work: 1 year (Preferred)
• Customer service: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)
• Tamil (Preferred)

Work Location: In person

Expected Start Date: 15/07/2024