Customer Relationship Manager
Year Surat, Gujarat, India
Job Description
Roles & Responsibilities:
- Conducting daily one-to-one meetings to assign CRE tasks and ensure completion of tasks as per TAT
- Helping CRE to solve their routine problems
- Validating and allocating all new leads within TAT time
- Ensure lead management is done properly by CRE
- Identify customer needs and manage the customer relationship in the best interest of the organization while meeting customer expectations
- Responsible for customer satisfaction and high service quality standards
- Explore market demand as per forecast, create demand whenever required, and suggest to the client accordingly.
- Maintain proper documentation of all vanilla files and formats
- Ensure coordination between field executives and CRE is smooth
- Liaise with internal departments to ensure queries are clarified and resolved satisfactorily
- Responsible for maintaining MIS reports.
- Motivating, leading and guiding the team towards the achievement of organizational goals
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3335479
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Rs.25000 per month
-
Employment StatusPermanent
-
Job LocationSurat, Gujarat, India
-
EducationNot mentioned
-
ExperienceYear