Job Description

Job Title: Customer Relationship ManagerLocation: Jeevanbhimanagar, Bangalore.Job Type: Full-time Job Overview:We are seeking an enthusiastic and dedicated Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing customer interactions, providing excellent service, and assisting in building strong relationships with clients. This role is perfect for individuals looking to grow their career in customer service and relationship management, with a focus on customer satisfaction, retention, and providing support throughout the customer lifecycle. Key Responsibilities:Customer Interaction:

• Serve as the main point of contact for assigned customers, handling inquiries, complaints, and providing support via phone, email, or in-person.
• Develop a thorough understanding of customers' needs and provide effective solutions to enhance their experience with our products/services.

Relationship Management:

• Build and maintain strong, long-lasting relationships with customers, ensuring high levels of satisfaction and loyalty.
• Assist in identifying opportunities for cross-selling and upselling additional services or products to existing customers.

Customer Retention:

• Proactively reach out to existing customers to ensure satisfaction and address any issues they may face.
• Help resolve customer complaints or concerns promptly and professionally, escalating issues to senior management when necessary.

Customer Feedback & Insights:

• Gather customer feedback to understand their expectations and satisfaction levels.
• Share insights with management and relevant teams to improve service quality and customer experience.

Onboarding & Support:

• Assist in onboarding new customers, ensuring a smooth transition from sales to customer service.
• Provide support to customers in understanding the features and benefits of the products or services they have purchased.

Documentation & Reporting:

• Maintain accurate records of customer interactions, transactions, feedback, and support cases in the CRM system.
• Prepare regular reports on customer status, issues, and opportunities for further action.

Collaboration with Internal Teams:

• Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience and alignment with company objectives.
• Help identify and resolve any gaps in customer service or product offerings.

Skills and Qualifications:

• Experience: No prior experience required (fresh graduates or candidates with up to 1 year of experience in customer service or relationship management are welcome to apply).
• Communication Skills: Excellent verbal and written communication skills. Fluency in [insert language requirements if necessary].
• Customer-Centric: A strong passion for delivering excellent customer service and building relationships.
• Problem-Solving: Ability to listen attentively, understand customer issues, and resolve them effectively.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook). Familiarity with CRM software is a plus.
• Adaptability: Ability to learn quickly and adapt to new systems, processes, and tools.

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