Job Description

Job ID: 87963
Employment Type: Full Time
Reference:
Work Experience: 2.0 Year(s) To 4.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Cement/Concrete/Readymix - Building Materials
Qualification: BA - Arts & Humanities; MBA/MMS/MPM/PGDM - Other Management
Location:
• Surat


Customer Relationship Management:



Implement and manage CRM software to track customer interactions and data throughout the customer lifecycle.



Coordinate and collaborate with sales, marketing, and customer service teams to ensure effective customer communication and satisfaction.



Develop strategies and initiatives to improve customer retention and loyalty.

Lead Data Management:



Maintain and update customer databases, ensuring accuracy and completeness of information.



Analyze customer data to identify trends and insights that can drive business decisions.


Customer Support:



Serve as a point of contact for customers, responding to inquiries and resolving issues in a timely manner.



Monitor customer satisfaction levels and develop methods for increasing them.


Reporting and Analysis:



Generate reports and presentations on CRM metrics and outcomes to management.



Conduct regular assessments and evaluations of the CRM system effectiveness.


Training and Support:



Train staff on CRM system usage and best practices.



Provide ongoing support and guidance to users to ensure optimal utilization of CRM capabilities.



Managing tele-CRM team


Qualifications :



Bachelors degree in Business Administration, Marketing, or a related field.



Proven experience in CRM implementation and management.



Strong analytical skills with the ability to interpret data and trends.



Excellent communication and interpersonal skills.



Detail-oriented with strong organizational skills.



Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.



Role: Customer Service
Industry Type: Building Material
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
PG: MBA/PGDM in Any Specialization
Key Skills

CRM Management Customer Retention Lead Management
Customer Support CRM Strategy
##### Key Skills :


• Customer Relationship
• Training And Support
• Lead Generation
• Lead Management


##### Company Profile


Ascolite is marketed by Aswani Industries Pvt. Ltd. (formerly known as Aswani Construction Pvt. Ltd.) The introduction of Ascolite was a new direction by the Group to vertically grow into building materials from construction. The first step taken to promote Ascolite was by establishing the largest state-of-the-art Fly Ash Blocks (Aerated Autoclaved) manufacturing facility at Surat (Gujarat) & today we have a range of over 100 products in Walling, Tile-fixing, Waterproofing & Construction Chemicals.

### Telephonic Interview Available


• Telephonic interview are scheduled for this job opening.
• Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
• Candidates can call recruiter on given contact to start telephonic interview during working hours.