Customer Relationship Manager

Year    DL, IN, India

Job Description

Roles and Responsibilities

Responsible for rolling out and nurturing global and local accounts along with acquisition of new business.

Responsible for client retention and leading strategic initiatives that influence business growth and profitability

Settle all the customer disputes in a professional and pleasant manner.

Conduct weekly/monthly calls with the client involving our internal stakeholders from different departments.

Responsible for generating Revenues to the Organization by Cross selling, Up selling and negotiating while renewal of agreements.

Engaging with clients at different levels to maintain strong relationship

Assist clients in negotiating corporate deals with airlines.

Prepare regular Cost Benefit Analysis report (CBA) for Corporates to check the status of their P&L.

Desired Candidate Profile

Master's degree in travel and tourism, hospitality business or relevant fields.

strong track record of working in different markets in the travel & tourism industry.

Strong knowledge of traveling software and procedures.

Skilled in Negotiation, Sales, Relationship Management, Pricing Strategy and Consulting

Basic computer skills and software like MS Office.

Excellent communication and people skills.

Efficient negotiation and sales skills.

Up to date with domestic and international travel trends.

Well-read on the rules and regulation of tourism.

. Must be open to travel.

. Must be from Travel Industry.

Job Type: Full-time

Pay: ?600,000.00 - ?800,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8447670680

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Job Detail

  • Job Id
    JD3395025
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year