Customer Relationship Manager (crm)
Job Description
We are looking for Customer Relationship Manager (One position) for our Bangalore Office Candidates who have around 5 years of experience Preferred
Educational Qualification UG/PG
Resident of Bangalore will be preferred.
The candidates who have experience in construction industry will be preferred. Candidate from BPO background need not apply
The role
1. To achieve maintenance contract (MC) targets.
2. To achieve committed turnaround time targets on breakdown calls.
3. To ensure MC and breakdown collections are done within stipulated time.
4. Timely generation and dispatch of demand letters/ MC Quotes
5. To obtain feedback through service reports from clients and provide the same to management and maintain the CSAT data.
6. Respond to customer queries with clarity and ensure it's closed.
7. Documentation & follow up of MC
8. Collections of payments from clients for all maintenance contracts
9. Back-end support to Service team in ensuring that work is done in a smooth manner at project site.
10. Document Service calls and bills there on.
11. Other roles assigned as and when required
Job Type: Full-time
Pay: ?30,000.00 - ?35,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3398754
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear