Job Description

Key Performance Measures:

• Sr Executive/ Asst. Manager - CRM

Preferred candidate profile

• Must have excellent knowledge of Microsoft Office and CRM Software (4QT)
• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must have good communication skills.
• Must be highly detail oriented and have the ability to effectively multi-task.

Key Responsibilities:

• Responsible Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements
• Building and maintaining positive relationships with clients: regular communication, responding to client inquiries and requests, and addressing any issues that arise
• Collaborating with internal teams: work closely with other internal teams, such as the sales, marketing, and customer service teams, to ensure that clients receive a seamless and positive experience
• Excellent communication, interpersonal, and negotiation skills
• Strong problem-solving and decision-making abilities
• Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
• Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession
• Co-ordinating with the CRM Team, Manager and internal department for the process improvement & updating the MIS report logics.
• Attending customers who visit office with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query.
• Cancellations, transfer requests and registration process.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
• Managing post booking customer services till delivery /possession stage.
• Refunds/Collection of payment dues, against demands generated with construction progress

Role: Back Office Operations Industry Type: Real Estate (Co-working) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Back OfficeEducation UG: Any Graduate

Job Type: Full-time

Pay: From ?20,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9315096390
Expected Start Date: 01/08/2024