The Customer Relati ip Manager

• M) at Zet Realty will be respo
• ble for managing client relationship

enhancin

• ustomer satisfactio

and ensuring client reteion. This role requires a proactive and client-focused professional capable of developing and implementing strategies to improve client engagement and support business growth. *Key Responsibilities:* \xe2\x80\xa2 *Client Relationship Management:* \xe2\x80\xa2 Develop and maintain strong relationships with existing clients. \xe2\x80\xa2 Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly. \xe2\x80\xa2 Ensure a high level of client satisfaction and retention. \xe2\x80\xa2 *Customer Support:* \xe2\x80\xa2 Provide exceptional customer service and support to clients, ensuring their needs are met efficiently. \xe2\x80\xa2 Handle and resolve client complaints and issues in a timely and effective manner. \xe2\x80\xa2 Coordinate with internal teams to ensure seamless service delivery to clients. \xe2\x80\xa2 *Client Engagement:* \xe2\x80\xa2 Develop and implement strategies to enhance client engagement and loyalty. \xe2\x80\xa2 Organize and manage client meetings, events, and presentations to strengthen relationships. \xe2\x80\xa2 Collect and analyze client feedback to improve services and client experience. \xe2\x80\xa2 *Sales Support:* \xe2\x80\xa2 Assist the sales team in identifying and pursuing new business opportunities. \xe2\x80\xa2 Support the sales process by providing relevant client information and insights. \xe2\x80\xa2 Collaborate with the sales team to develop and implement client acquisition strategies. \xe2\x80\xa2 *Data Management:* \xe2\x80\xa2 Maintain accurate and up-to-date client records in the CRM system. \xe2\x80\xa2 Track and analyze client interactions, sales, and service metrics to identify trends and areas for improvement. \xe2\x80\xa2 Generate reports and provide insights to senior management on client activities and satisfaction levels. \xe2\x80\xa2 *Marketing and Communication:* \xe2\x80\xa2 Develop and execute client communication plans, including newsletters, updates, and promotional materials. \xe2\x80\xa2 Coordinate marketing campaigns and initiatives aimed at enhancing client relationships. \xe2\x80\xa2 Ensure consistent and effective communication with clients through various channels. *Qualifications:* \xe2\x80\xa2 *Education:* \xe2\x80\xa2 Bachelor\xe2\x80\x99s degree in Business Administration, Marketing, Communications, or a related field. \xe2\x80\xa2 *Experience:* \xe2\x80\xa2 Minimum of 3-5 years of experience in client relationship management, preferably in the real estate, construction or interior design industry. \xe2\x80\xa2 Proven track record of managing client relationships and delivering exceptional customer service. \xe2\x80\xa2 *Skills:* \xe2\x80\xa2 Excellent communication and interpersonal skills. \xe2\x80\xa2 Strong problem-solving and conflict resolution abilities. \xe2\x80\xa2 Proficiency in CRM software and data management. \xe2\x80\xa2 Ability to work independently and as part of a team. \xe2\x80\xa2 Strong organizational and time management skills. Job Type: Full-time Experience: * total work: 1 year (Preferred) * Customer service: 1 year (Preferred) Language: * English (Preferred) Work Location: In person