The Customer Relatiip Manager

• M) at Zet Realty will be respo
• ble for managing client relationship

enhancin

• ustomer satisfactio

and ensuring client reteion. This role requires a proactive and client-focused professional capable of developing and implementing strategies to improve client engagement and support business growth. *Key Responsibilities:* *Client Relationship Management:* Develop and maintain strong relationships with existing clients. Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly. Ensure a high level of client satisfaction and retention. *Customer Support:* Provide exceptional customer service and support to clients, ensuring their needs are met efficiently. Handle and resolve client complaints and issues in a timely and effective manner. Coordinate with internal teams to ensure seamless service delivery to clients. *Client Engagement:* Develop and implement strategies to enhance client engagement and loyalty. Organize and manage client meetings, events, and presentations to strengthen relationships. Collect and analyze client feedback to improve services and client experience. *Sales Support:* Assist the sales team in identifying and pursuing new business opportunities. Support the sales process by providing relevant client information and insights. Collaborate with the sales team to develop and implement client acquisition strategies. *Data Management:* Maintain accurate and up-to-date client records in the CRM system. Track and analyze client interactions, sales, and service metrics to identify trends and areas for improvement. Generate reports and provide insights to senior management on client activities and satisfaction levels. *Marketing and Communication:* Develop and execute client communication plans, including newsletters, updates, and promotional materials. Coordinate marketing campaigns and initiatives aimed at enhancing client relationships. Ensure consistent and effective communication with clients through various channels. *Qualifications:* *Education:* Bachelors degree in Business Administration, Marketing, Communications, or a related field. *Experience:* Minimum of 3-5 years of experience in client relationship management, preferably in the real estate, construction or interior design industry. Proven track record of managing client relationships and delivering exceptional customer service. *Skills:* Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Proficiency in CRM software and data management. Ability to work independently and as part of a team. Strong organizational and time management skills. Job Type: Full-time Experience: * total work: 1 year (Preferred) * Customer service: 1 year (Preferred) Language: * English (Preferred) Work Location: In person