Job Description

A

Customer Relationship Executive

is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty. They serve as a point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to meet customer needs.

Responsibilities:

Customer Interaction & Support:

Act as the primary point of contact for customers, answering queries, providing assistance, and ensuring prompt resolution of issues through various channels (phone, email, chat, etc.).

Relationship Management:

Build and maintain strong, long-lasting relationships with customers by understanding their needs and providing personalized solutions.

Customer Retention:

Monitor customer satisfaction and identify opportunities to enhance the customer experience, aiming to improve customer loyalty and reduce churn.

Problem Resolution:

Proactively address customer concerns and complaints, working to resolve issues in a timely and effective manner while ensuring a positive customer experience.

Feedback Collection & Reporting:

Gather customer feedback to identify trends and areas for improvement, providing actionable insights to relevant teams for product and service enhancements.

Cross-Department Collaboration:

Work closely with sales, marketing, and product teams to ensure customer requirements are understood and met.
Job Types: Full-time, Permanent, Fresher

Pay: ?8,000.00 - ?10,000.00 per month

Supplemental Pay:

Performance bonus
Work Location: In person