Job Description

Respected Candidates
Hope all are doing well

This is Swarup Nath, senior hr. Associate. We are hiring the candidates for the position of CRE for one of our Automobile Organization.
Job location- AJC Bose Road
Salary- Upto 15,000

Automobile CRE (Customer Relationship Executive) Job Role and Responsibilities - 4-Wheeler Organization (AJC BOSE ROAD)

Position Title: Customer Relationship Executive (CRE)
Location: AJC BOSE Road, West Bengal
Industry: Automobile - 4-Wheeler (Car Dealership/Showroom)

Job Overview:

The Customer Relationship Executive (CRE) in an automobile 4-wheeler organization is responsible for maintaining positive customer relationships before, during, and after the sale. The CRE serves as the key point of contact between the organization and customers, ensuring a seamless experience, from the first inquiry to after-sales services. This role focuses on delivering a high level of customer satisfaction, increasing brand loyalty, and promoting the company's products and services.

Key Responsibilities:

• Customer Engagement & Relationship Management:
• Act as the first point of contact for all customer inquiries, addressing questions related to vehicle models, features, pricing, financing options, service packages, and maintenance.
• Build and maintain strong, long-term relationships with customers, ensuring they have a positive experience with the company throughout their lifecycle as a customer.
• Regularly follow up with customers to ensure their satisfaction, collect feedback, and address any issues related to their vehicles or services.
• Sales Support:
• Support the sales team in generating leads, qualifying prospects, and converting inquiries into sales opportunities.
• Assist customers in understanding available promotions, finance options, trade-in offers, and after-sales services.
• Provide guidance on vehicle selection, explaining product specifications, features, and benefits to prospective customers.
• Post-Sale Support & Service Coordination:
• Ensure smooth coordination with the service department to schedule test drives, vehicle servicing, and delivery of sold vehicles.
• Assist in organizing vehicle deliveries and ensure customers receive their vehicles in optimal condition.
• Manage customer service-related concerns, including warranty claims, service inquiries, and any other issues post-purchase, ensuring timely resolutions.
• Customer Follow-ups & Retention:
• Regularly follow up with customers post-purchase to check on their experience, address any questions or concerns, and provide information on scheduled services, maintenance, and warranty coverage.
• Promote vehicle maintenance packages, extended warranties, accessories, and other value-added services to increase customer retention.
• Work with senior management to identify strategies for improving customer retention and increasing repeat business.
• Managing Customer Complaints:
• Actively listen to customer complaints or service-related issues and handle them with empathy and professionalism.
• Ensure the resolution of complaints in a manner that is satisfactory to the customer while aligning with company policies.
• Maintain a record of customer interactions and complaints, identifying trends and opportunities for service improvement.
• CRM and Database Management:
• Maintain up-to-date records of customer information, inquiries, and interactions in the customer relationship management (CRM) system.
• Use the CRM system to track customer touchpoints, service schedules, follow-up reminders, and potential sales opportunities.
• Monitor and update customer contact information to ensure accuracy and ensure customers are kept informed about upcoming service dates, promotions, or new product releases.
• Customer Education:
• Educate customers on the proper use and maintenance of their vehicles, including periodic maintenance schedules, troubleshooting tips, and safety measures.
• Provide information on the full range of services offered by the company, such as financing options, insurance, and extended warranties.
• Promotions & Upselling:
• Actively promote ongoing sales campaigns, special promotions, and seasonal offers to customers.
• Identify upselling and cross-selling opportunities for accessories, vehicle service packages, and other products to enhance customer satisfaction and increase sales.
• Market and Product Knowledge:
• Stay informed about the latest developments in the automobile industry, including new vehicle launches, features, and competitor offerings.
• Develop deep knowledge of the company's vehicle models, services, and financing options to provide accurate and detailed information to customers.

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Interested Candidates please send me your update CV to my official Email ID or Official WhatsApp Number

swarupgenix@gmail.com
8697159284

Job Types: Full-time, Permanent

Pay: ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8697159284