Job Description

Key Responsibilities:

• Client Engagement: Engage with clients through diverse channels (telephone, electronic correspondence, live chat, face-to-face interactions) to address inquiries, rectify issues, and offer support.

Serve as the primary touchpoint for clients, ensuring punctual and courteous responses to their queries.

• Relationship Cultivation: Forge and sustain favorable, enduring connections with clients.

Comprehend the distinct needs and inclinations of each client, tailoring interactions accordingly.

• Challenge Resolution: Attentively listen to client concerns and grievances, and expediently and effectively resolve them.

Collaborate with cross-functional teams as necessary to attend to client issues and ensure timely resolutions.

• Product/Service Proficiency: Attain an in-depth grasp of the organization\'s offerings to furnish precise information and guidance to clients.

Stay current with product enhancements, alterations, and features.

• Feedback Acquisition: Elicit and amass client feedback concerning products, services, and the holistic client journey.

Scrutinize feedback to pinpoint enhancement opportunities and disseminate insights to pertinent departments.

• Client Retention: Implement tactics to augment client loyalty and retention.

Discern openings for upselling or cross-promoting products and services to existing clients.

• Documentation: Maintain exhaustive records of client interactions, inquiries, and resolutions within a customer relationship management (CRM) system.

• Communication: Keep clients apprised of pertinent company updates, promotions, or alterations.

Offer regular progress updates to clients concerning the status of their inquiries or concerns.

• Quality Assurance: Ensure that all client interactions align with company protocols and quality benchmarks.

Participate in recurrent training and development initiatives to enhance client service competencies. Qualifications:

• Bachelor\'s degree in business, marketing, or a related discipline (preferable).
• Demonstrated background in client service or relationship administration.
• Superlative communication skills, encompassing both written and verbal proficiency.
• Robust interpersonal abilities and adroit problem-solving prowess.
• Familiarity with CRM software and other pertinent tools.
• Demonstrated patience and empathy when addressing client issues.
• Proficiency in operating autonomously or as an integral component of a team.
• Meticulous attention to detail and the capability to concurrently manage myriad client interactions.

Job Type: Full-time Salary: From 13,000.00 per month Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Speak with the employer
+91 7486032354