Job Description

• Customer Service : Officer - Customer Relation is responsible for providing excellent service to customers, including responding promptly and professionally to inquiries, complaints, and feedback.
• Relationship Building : Officer - Customer Relation is responsible for building and maintaining positive relationships with customers, including identifying and addressing their needs and concerns.
• Sales Support : Officer - Customer Relation is responsible for providing support to the sales team by maintaining customer records, preparing reports, providing data analysis, creating, and amendment of SOC, and uploading POs.
• Billing : Officer - Customer Relation is responsible for coordinating with Finance for creating invoices and sending invoices to customers for products or services provided. Billing may involve managing customer accounts, processing payments, and responding to billing inquiries or disputes.
• Discrepancy Management : Officer - Customer Relation is responsible for identifying and resolving discrepancies or errors in data or processes or products.
• Sample Management : The Officer - Customer Relation is responsible for managing the collection of samples. The key objective of sample management is to ensure that samples are properly collected, labeled, and stored, and that accurate. Sample management may involve billing of samples in case of non-receipt of the samples back.
• Payment Follow-ups : Follow up with customers promptly after the payment due date has passed, either by phone or email, to remind them of the outstanding payment and to inquire about the reason for the delay.
• Complaint Resolution : Resolving customer complaints in a timely and professional manner, including identifying the root cause and taking corrective action.
• Communication : Communicating effectively with customers, colleagues, and other stakeholders through various channels, including phone, and email.
• Data Management : Maintaining accurate and complete customer records, including contact information, purchase history, and customer feedback.
• Product Knowledge : Maintaining up-to-date knowledge of the company's products and services, and communicating this information effectively to customers.
• Brand Management : Managing the company's brand image and reputation by ensuring that customer interactions are professional, positive, and consistent with the company's values and mission.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 31/10/2024