Job Description

Customer Relationship Executive

Job Summary:

As a Customer Relationship Executive, you will be responsible for maintaining and enhancing relationships with customers to ensure their satisfaction and loyalty. You will serve as the main point of contact for inquiries, requests, and complaints, striving to resolve issues promptly and effectively. This role requires strong communication skills, empathy, and a customer-centric approach.

Responsibilities:

Build and maintain strong relationships with customers through regular communication and personalized service.

Address customer inquiries and concerns promptly and professionally via phone, email, or in-person meetings.

Resolve customer complaints effectively, escalating issues to the appropriate departments when necessary.

Coordinate with internal teams (sales, operations, technical support) to ensure timely resolution of customer issues.

Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.

Keep accurate records of customer interactions and transactions using CRM software.

Provide feedback to management regarding customer concerns and suggestions for improvement.

Stay updated on company products, services, and policies to accurately answer customer questions.

Job Type: Full-time

Pay: ?15,000.00 - ?17,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7410834334