Job Description

• An automobile customer relationship executive (CRE) is the primary point of contact between a dealership or service center and customers. Their responsibilities include
• Building relationships : Greet customers, assist with test drives, and help them select a vehicle.
• Addressing concerns : Resolve customer complaints and inquiries in a timely and professional manner.
• Ensuring satisfaction : Ensure customers are satisfied with the dealership's products and services.
• Following up : Follow up with customers within a specified time frame, such as 48 hours, to ensure customer satisfaction.
• Coordinating events : Coordinate special dealership events, promotions, and seminars.
• Implementing programs : Implement customer satisfaction programs and loyalty programs.
• Preparing reports : Prepare monthly reports on customer satisfaction, including the results of factory surveys.
• Collaborating with others : Collaborate with marketing teams to create content and with salespeople to ensure post-sale customer contacts.

Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Nayapalli, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Automotive service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9348940535