Customer Relationship Executive
Job Description
• Implement processes for consistent team handling of customer complaints
• Analyzes and reports performance data on customer escalation trends and business improvement plans
• Proactively identifies issues and implements plans to resolve them
• Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
• Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
• Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
• Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
• Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and
Job Type: Full-time
Pay: ?10,000.00 - ?20,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3540638
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOR, IN, India
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EducationNot mentioned
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ExperienceYear