Job Description

Customer Relationship Executive (Female)

Position: Customer Relationship Executive
Department: Customer Service
Location: K 21 Group of Companies
Reports to: Customer Service Manager

Job Summary:

The Customer Relationship Executive at K 21 Group of Companies is responsible for providing exceptional customer service and building strong relationships with clients. This role is ideal for a female candidate with 0-1 year of experience who possesses excellent English communication skills and a passion for customer care.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information about products and services.
• Address customer complaints and provide appropriate solutions in a timely manner.
• Relationship Management:
• Establish and maintain positive relationships with customers.
• Understand customer needs and offer solutions to meet their requirements.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Issue Resolution:
• Handle and resolve customer issues effectively and efficiently.
• Collaborate with other departments to find the best solutions for customers.
• Document and track customer interactions and resolutions.
• Customer Feedback:
• Gather and analyze customer feedback to identify areas for improvement.
• Report customer feedback and concerns to the management team.
• Assist in implementing improvements based on customer feedback.
• Sales Support:
• Assist the sales team by providing customer information and feedback.
• Identify potential opportunities for upselling or cross-selling products and services.
• Support product demonstrations and presentations as needed.
• Administrative Tasks:
• Maintain and update the customer database with accurate information.
• Prepare and present reports on customer interactions and issues.
• Ensure compliance with company policies and procedures.

Qualifications:

• Bachelor's degree or equivalent in any field.
• 0-1 year of experience in customer service or a related field.
• Excellent English communication skills, both verbal and written.
• Strong interpersonal skills with a customer-focused approach.
• Basic proficiency in customer relationship management (CRM) software is a plus.
• Ability to work independently and as part of a team.
• High level of patience and a positive attitude towards customer service.

Key Competencies:

• Customer-focused mindset
• Effective communication skills
• Problem-solving abilities
• Adaptability and flexibility
• Organizational and multitasking skills
• Ability to work under pressure and meet deadlines

Working Conditions:

• Full-time position with standard office hours.
• Must be willing to work flexible hours, including weekends and holidays if needed.
• Professional office environment with occasional travel for customer visits or company events.

Job Types: Full-time, Permanent, Fresher

Pay: ?8,764.95 - ?24,260.16 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person