Job Description

dash and dot https://dashanddot.com/ Job role - CRM & Digital Executive Location - Noida Salary - 25000-30,000/- Monthly Role Specifics - Day in the Life Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls and WhatsApp). Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed. Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication. Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience. Develop, implement and manage our social media strategy Define most important social media KPIs Manage and oversee social media content Measure the success of every social media campaign Stay up to date with latest social media best practices and technologies Collaborate with E-commerce, Sales and Product Development teams Monitor SEO and user engagement and suggest content optimization Communicate with industry professionals and influencers via social media to create a strong network Scan media marketplace to keep up-to-date on the latest media trends. Monitor online and offline campaigns, and report on results. Build and manage the organization\'s social media profile and presence Must have skills: 1. 0-1 year of managing customer relationships. 2. Excellent verbal, written and interpersonal communication skills 3. Relevant knowledge of tools and techniques of digital marketing Please mail your CV to [HIDDEN TEXT]

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