Customer Relation Executive : As a CRE, you will ensure that our customers receive great customer service. The person will be responsible for promptly addressing their inquiries and resolving any issues.Candidate should have a minimum of two years of experience in handling client inquiries, adept at collaborating with other departments to optimize customer experience and have a passion for customer service.We offer an attractive pay package and opportunities for career progression within the company.Role:\xc2\xb7 Establish and maintain positive relationships with existing and tentative clients.\xc2\xb7 Provide prompt, efficient, and satisfactory responses to customer queries related to new requirements, existing orders, and orders under work in progress.\xc2\xb7 Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.\xc2\xb7 Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.\xc2\xb7 Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.ResponsibilitiesManage customer interactions, after sales, during the installation till hand over of site across various channels, including email, phone, and social media.Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.Monitor customer feedback regularly and identify areas of improvement in our products and services.Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.Follow up with customer for payment at various stages of project.Candidate profileA bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.2+ years of experience in a customer-facing role.Strong problem-solving abilities with time management.Fluency in English, Hindi and at least one regional language.Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.A customer-centric attitude to handle challenging client situations.Preferred skills and qualificationsPrior experience in the elevator industry is an added advantage.Proficiency in CRM software, Microsoft Office.Soft skills such as patience, adaptability, and empathy.Job Type: Full-timePay: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per monthSchedule:

• Day shift

Application Question(s):

• What is your current salary ?
• Expected Salary ?
• Location / Stay / Residence Area ?
• Notice Period ?

Experience:

• Customer Service or Relationship Management: 2 years (Preferred)

Work Location: In person