Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Customer Relationship Executive
Property & Asset Management
What this job involves:Keeping an eye on sourcing activities:
Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. . Liaise with Security team in case of lost and found and communicate with customer. Carry out receiving feedback from customers as well as tenants for any event. Keeping accurate records of discussions or correspondence with customers. Producing written information for customers, often involving use of computer packages/software; Writing reports on analysing the customer service that Property provides. Developing feedback or complaints procedures for customers to use. Get customer feedback and liaise with Customer Care Manager for any remedial action. Inform Housekeeping Executive in case of any untidiness found. Inform Security and Help Desk in case of any untoward incident. Perform all work as assigned by the Club Manager/Property Manager as deemed necessary to maintain and operate the Property at an optimum level. Interacting with Customer.
Finding the right partners and keeping them:
To ensure and work with government guidelines related to covid-19 in day to day updates. Customer service and interfacing for all requirements of the member. Multiple stockholder's management-vendors, client, committee, members etc. Attending & solving client complaints. You'll also see to it that transition and information updates are well in place. More tasks can be included through communication in near future Taking care of all Aminites Equipment's. Booking the Residents Amenity time slot.
Sound like you? To apply you need to be:
An experienced professional
Are you a graduate with minimum Two to Three years' experience in Customer relation management processes? Are you a stickler for client management goals and results? Do you put customer satisfaction at the forefront? If you said yes to all these, we're more than happy to work with you.
An effective communicator
You'll be teaming up with people across various departments, so a good command of spoken and written English and other non-English languages-coupled with superior people skills-will be indispensable in this role. You should also be proficient in all MS applications to land this job.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!