Job Description

Roles and responsibilities: -

1. Resolving general queries of parents.

2. Informing parents and managing classes in terms of cancellation or rescheduling

3. Collecting feedback from Trainers, verifying it at their end and delivering it to parents

4. RMs will be available during playing sessions and tournament time, to respond to the queries of parents.

5. Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.

6. Maintaining a list of drop-out students with reasoning.

7. Sending private messages to all the parents before the first session to inform about their role and call once the session is over.

8. Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session.

9. Sending 'Feedback Form' links to parents on the last day of course completion.

10. Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later.

Qualifications

Minimum 1-2 years of experience in Customer Service Excellent Communication Skills 6 Days working in a week (Fixed Week off Friday)

Head Office

- Andheri East Marol Metro Station

Company website

www.upstepacademy.com

About Company

Upstep Academy, India's leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.

Job Types: Full-time, Permanent, Fresher

Pay: ?25,000.00 - ?32,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Night shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your Current CTC ? Are you ok working 6 days a week ? Are you ok traveling Marol Naka Andheri East? Maximum we can provide 25K to 30K per month, are you ok with it ?
Language:

English (Required)
Work Location: In person

Application Deadline: 01/03/2025
Expected Start Date: 03/03/2025