Job Description

CRE Service Due Remainder/Caller

1

Minimum office attendance should be 95%

2

Candidate is responsible for NPS score target as per RIPL

3

Check vehicle history at the time of calling to customer

4

Rescheduling to customers for their non-confirmation

5

Call customer as per calling script for N-7th day

6

Incoming call to be register as an appointment customers

7

Communication with Non Contactable Customers.

8

Information of Service Estimate Cost to customer

9

Information of Service Facility to customer like PIT STOP/Pick and Drop.

10

Appointment Confirmation call N-1 day

11

Service Advisor allocations

12

Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.

13

No Show Customer follow up and rescheduling

14

Maintaining of all required reports as per care 2.0 Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.

15

Co-ordination with Pick and Drop drivers.

16

Maintaining all details and records of pick and drop process.

17

Maintaining the KPI's as per the Care 2.0 target for SDR,P&D

18

Daily reporting to CRM and share calling report in official whattsup gr

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9112240070