Job Description

Job Title: Customer Relationship Executive - TMT Bars (Dealer Order Management)

Job Location: Maradu, Kochi, Kerala, India

Reports to: Zonal Manager

Gender: Female

Job Overview:

We are seeking a dedicated and detail-oriented Customer Relationship Executive to join our team in the TMT bar sector, specifically focusing on managing and processing orders from dealers. The ideal candidate will act as a primary point of contact for our network of dealers, ensuring smooth order processing, timely deliveries, and strong business relationships. The role requires a deep understanding of TMT bars, keen attention to detail, and excellent communication skills.

Key Responsibilities:

Order Management: Act as the main contact for dealers, taking orders for TMT bars, and ensuring the accurate processing of orders in a timely manner. Dealer Relationship Management: Build and maintain strong relationships with dealers, providing them with high levels of service, support, and ensuring they are satisfied with their orders and deliveries. Order Tracking: Monitor and track all dealer orders, ensuring that products are available, on time, and meet the required specifications. Communicate order statuses, shipping updates, and any delays to the dealers. Product Knowledge: Provide detailed information to dealers on TMT bars, including product specifications, pricing, availability, and any related product offerings. Answer any product-related queries. Coordination with Logistics and Production: Work closely with the logistics and production teams to ensure the availability of products and that orders are fulfilled accurately and promptly. Handling Dealer Requests: Address any special requests or concerns from dealers, ensuring they receive the appropriate attention and action required to meet their needs. Order Documentation: Maintain accurate records of all dealer orders, tracking order history, special requirements, and customer preferences in the CRM system for future reference. Negotiation and Pricing Support: Assist dealers with pricing queries and negotiate terms for bulk or long-term orders while adhering to company policies and pricing structures. Feedback and Improvement: Collect feedback from dealers on product quality, order fulfillment, and service levels to inform improvements in customer service, product offerings, and internal processes. Promotions and Incentives: Inform dealers about new promotions, incentives, or special pricing offers to encourage sales and strengthen dealer relationships. Market Intelligence: Monitor the market trends, competitor activities, and dealer performance to provide insights that could enhance order management strategies.
Key Requirements:

Industry Knowledge: Strong understanding of TMT bars, including technical specifications, manufacturing processes, and industry requirements, is highly desirable. Experience: Previous experience in order management, dealer relationship management, or sales support, preferably in the construction, steel, or manufacturing industries. Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with dealers and internal teams. Attention to Detail: Excellent attention to detail to ensure accurate order processing, tracking, and fulfilling customer requirements. Problem-Solving Skills: Ability to troubleshoot and resolve issues promptly, ensuring dealers are satisfied with the resolution. CRM Proficiency: Familiarity with CRM systems for managing orders and dealer interactions. Experience in order processing software is a plus. Negotiation Skills: Ability to assist in negotiating pricing and terms for bulk orders while maintaining company guidelines. Education: A degree in business, sales, engineering, or a related field is preferred.
Why Join Us?

Competitive salary and performance-based incentives Opportunity to work in the growing TMT bar industry with a strong dealer network Career development and growth opportunities Dynamic work environment with a focus on team collaboration and customer satisfaction
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Commission pay
Experience:

B2B sales: 1 year (Required)
Language:

MALAYALAM (Required)
Work Location: In person

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