Job Description

Job Summary:

We are seeking a highly organized and customer-focused Customer Relationship female (Age: 32 above) Executive to join our team at Zams The Important Logistics. In this role, you will be responsible for managing customer interactions, ensuring timely responses to inquiries, and maintaining strong relationships with clients. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask effectively in a fast-paced environment. Candidates near by 7 kilometers from North Paravur preferred

Key Responsibilities:

Customer Communication:

Respond promptly and professionally to customer inquiries via email, phone, and chat support. Provide accurate information about our freight forwarding and logistics services to clients.

Mail Management:

Manage and organize emails, ensuring timely responses and proper follow-ups.

Call and Chat Support:

Handle inbound and outbound calls to address customer concerns, provide updates, and resolve issues. Assist customers through live chat support, ensuring a seamless and positive experience.

Client Follow-Ups:

Maintain regular follow-ups with existing and potential clients to ensure satisfaction and identify new business opportunities.

Qualifications and Skills:

Experience: Experienced preferred Communication Skills: Excellent verbal and written communication skills in English

Soft Skills:

Strong problem-solving and multitasking abilities. Empathy and patience when dealing with customer concerns.
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?13,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person