Customer Relationship Executive
Job Description
Join our team as a Customer Relationship Executive (CRE) and be the face of our innovative Oh Yes app in Bangalore! You'll provide top-notch customer support, address user inquiries, and ensure a seamless experience for our users.
• Provide excellent customer service to users of the Oh Yes app, addressing inquiries, feedback, and complaints in a timely and professional manner.
• Build and maintain strong relationships with users to ensure a positive experience and encourage repeat usage of the app.
• Educate users about the features and benefits of the Oh Yes app, providing assistance and guidance as needed.
• Handle user accounts and profiles, ensuring accuracy and completeness of information.
• Collaborate with the marketing team to gather user feedback and insights to inform product development and marketing strategies.
• Monitor user engagement and satisfaction metrics, identifying trends and areas for improvement.
• Escalate complex issues to appropriate teams for resolution and follow-up.
• Stay updated on app features, updates, and promotions to effectively communicate with users.
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
• Cell phone reimbursement
Schedule:
• Rotational shift
Supplemental Pay:
• Performance bonus
Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)
Language:
• English, Hindi, Kannada (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3484177
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear