Job Description

The job needs the candidate to be proactive in his duties and responsibilities. Handling matters in connection with multiple departments as the single point of contact and being the liaison between the customer and the company.

Responsibilities

• Supporting the Customer Care head with insight on Customer expectations and issues via Product and Customer service delivery.
• Adherence as per the SOPs.
• Effectively manage Customer expectations for visits and handover.
• Attending customer related meetings if required.
• Having on the ground information about projects through regular site visits.
• Participate and assist the CRM head in engagement events
• Responsible for effective handover experience.
• Facilitate smooth transition for Customer Post- Handover.
• Highlight specific escalations to the CRM head for post-handover concerns.
• Facilitate Complete customer documentation and formalities for habitation formation.
• Understand Customer Customization requests and follow up with the engineering team to ensure their completion.
• Maintain regular communication with the customers with regards to the progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
• Handling Customer escalation and ensuring satisfactory closures at the first level.

Requirement

• Should have a minimum of 6 months to 1 year of progressive work experience in the CRM department and working with reputed real estate developers in the Bangalore location.
• Excellent Communication skill( Verbal, written and listening)
• Confidence and ability to interact with customers internally and externally.
• Proficiency in customer care systems, MS Office (Word, Excel, PowerPoint)
• Basic Knowledge of legal aspects of Real Estate.
• Basic understanding of construction Concepts.
• Working closely with the civil team on project updates to ensure customers are updated accordingly.
• Maintained the Mock Apartments at the Marketing Office.
• Collecting and providing customer complaints to determine the areas which are critical from the customer's perspective, to highlight repetitive complaints to civil teams.
• Notifying the same to the civil team and giving a finishing touch to the units & coordinating the final handover with the respective clients.

Qualification

Minimum Graduate

Languages

English, Hindi, Kannada

Job Type: Full-time

Pay: ?8,657.95 - ?22,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7204397722