We are seeking a highly motivated and results-driven
Customer Relationship Manager (CRM)
to build and maintain strong relationships with customers. The ideal candidate will be responsible for improving customer experience, enhancing engagement, and driving customer retention through strategic initiatives and data-driven insights.
Key Responsibilities:
Customer Engagement & Retention:
Develop and implement strategies to improve customer loyalty and satisfaction.
CRM Software Management:
Oversee the use of CRM software (e.g., Salesforce, HubSpot) to manage customer data and interactions effectively.
Lead Management:
Track and nurture leads through the sales funnel, ensuring timely follow-ups and conversions.
Data Analysis & Reporting:
Analyze customer behavior, trends, and feedback to enhance service and sales strategies.
Collaboration:
Work closely with sales, marketing, and customer support teams to optimize customer experience.