Job Description

Your role

• Establish and maintain positive relationships with existing clients. o Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and production) to optimise the existing customer experience journey.
• To handle new enquiries related to product and services
• Getting details from clients, sending estimates, approvals, payment follow ups.

Your tasks

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

• A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Schedule:

• Day shift
• Morning shift
• Weekend only

Application Question(s):

• Do you have any prior experience in Customer Relationship?
• Are you comfortable with Gurgaon, Dhankot Location?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Preferred)
• Customer service: 4 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person