Job Description

Job Title:

Customer Relationship Executive

Function:

Sales Support

Reporting To:

Marketing Manager

Base Location:

Surat

Education:

Bachelor's degree in Engineering field or Any Graduate stream

Experience (in years):

6 Months to 2 years

Preferred industry of work experience

: Any

Job Responsibilities:

1. Lead Generation & Qualification :

Identify and qualify leads through inbound and outbound calls, emails, and digital channels. Assess customer needs, preferences, and readiness to purchase. Maintain an organized pipeline of prospective clients.

2. Customer Engagement & Initial Consultation

Communicate with potential customers to understand their requirements. Provide initial product information and highlight key benefits. Educate customers on how Whitelion's smart home solutions can meet their needs.

3. Demo Meeting Scheduling & Coordination

Schedule and coordinate product demo meetings with customers. Work closely with the sales team to ensure smooth execution of demo presentations. Follow up with customers post-demo to gather feedback and answer queries.

4. CRM Management & Data Accuracy

Update and maintain customer interactions, lead progress, and demo scheduling details in the CRM system. Ensure accurate documentation of sales activities for reporting and analysis.

5. Collaboration with Sales & Marketing Teams

Work alongside the sales team to optimize the pre-sales process. Support marketing initiatives by providing insights into customer needs and feedback. Assist in creating sales presentations, proposals, and other pre-sales materials.

Perks

Competitive salary and benefits package. Collaborative and dynamic work environment. Professional development opportunities. Enjoy 24 Paid Leaves and 15 public Holidays Annually.
Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

* Day shift