Job Description

Job description

We are seeking a proactive and customer-oriented

Customer Relations Executive

to join our team in the Visa and Tourism industry. This role is dedicated to ensuring exceptional customer satisfaction by providing comprehensive support, guidance, and assistance throughout the visa application process and travel-related services. The ideal candidate will excel in building strong client relationships, possess excellent interpersonal skills, and have a thorough understanding of visa and tourism services.
As the primary point of contact for clients, the Customer Relations Executive will handle inquiries, resolve issues, provide accurate information, and ensure a seamless and positive experience for customers from start to finish.

Key Responsibilities:

Act as the main point of contact for customers, addressing inquiries, resolving complaints, and offering detailed information about products or services. Promptly handle and resolve customer concerns, ensuring high levels of satisfaction and fostering long-term relationships. Maintain clear, professional, and timely communication with customers through phone, email, or in-person interactions. Collect and analyze customer feedback to identify opportunities for improvement in products, services, or support processes. Accurately document customer interactions, inquiries, and issues, ensuring timely follow-ups and appropriate actions are taken. Stay updated on the company's offerings and their features to provide relevant and accurate guidance to customers.

Desired Skills & Attributes:

Strong interpersonal and communication skills to build positive relationships with customers. Problem-solving abilities to resolve issues effectively and efficiently. Attention to detail in managing customer records and follow-ups. Ability to stay informed about products and services to deliver accurate information. Customer-focused mindset with a commitment to ensuring satisfaction.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?30,000.00 per month

Schedule:

Day shift
Experience:

Customer service: 1 year (Required)
Language:

English (Required) Gujarati (Required)
Work Location: In person