Job Description

Key Responsibilities:

Customer Assistance:

• Respond promptly to customer inquiries via phone, email, or in-person.

• Provide product/service information, pricing details, and delivery timelines.

• Address customer concerns and complaints professionally and efficiently.

Sales Support:

• Assist sales representatives in generating leads, prospecting, and closing sales.

• Prepare sales quotations, proposals, and contracts as per customer requirements.

• Coordinate with internal departments to ensure timely order processing and delivery.

Relationship Management:

• Build and maintain positive relationships with customers to foster loyalty and repeat business.

• Follow up with customers post-sale to ensure satisfaction and address any issues.

• Identify opportunities for upselling or cross-selling additional products/services.

Administrative Tasks:

• Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.

• Generate sales reports, performance metrics, and forecasts as needed.

• Assist in organizing sales events, promotions, and marketing campaigns.

Training and Support:

• Train new sales staff on customer service protocols, product knowledge, and sales processes.

• Provide ongoing support and guidance to sales team members as needed.

Requirements:

• Proven experience in customer service or sales support role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in CRM software and MS Office applications.

• Ability to multitask and prioritize in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• CRE: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8320776946