Job Description

Roles and Responsibilities:

• Customer Relationship Management:
• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for customer queries, ensuring prompt and effective resolution.
• Regularly follow up with customers to ensure satisfaction and address their needs.
• Customer Retention and Engagement:
• Develop strategies to improve customer retention and enhance loyalty.
• Gather customer feedback and share insights with the team to improve services and products.
• Organize customer engagement activities, such as feedback sessions or loyalty programs.
• Sales Support:
• Assist customers in understanding products or services and provide solutions tailored to their requirements.
• Identify cross-selling and upselling opportunities to maximize revenue.
• Support the sales team in achieving monthly and quarterly targets.
• Documentation and Reporting:
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Generate regular reports on customer satisfaction, retention rates, and feedback trends.
• Problem Solving and Conflict Resolution:
• Address and resolve customer complaints in a timely and professional manner.
• Coordinate with internal teams to solve customer issues efficiently.
• Market and Product Knowledge:
• Stay updated on company products/services, pricing, and industry trends.
• Educate customers about new product launches, offers, or updates.

Job Types: Full-time, Permanent

Pay: ?9,785.06 - ?25,342.30 per month

Schedule:

• Morning shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9981100519