Job Description

Here's a tailored to your requirements for a Customer Relationship Executive (CRE) with a focus on Project Coordination and complaint Resolution at Oasis Studio:

Job Summary
Oasis Studio, a leading manufacturer of modular kitchens and wardrobes, is seeking a proactive and customer-focused Customer Relationship Executive (CRE) to manage project coordination and customer complaint resolution ( after sales) The ideal candidate should have a background in interior design and will serve as the link between clients, design teams, and project execution, ensuring smooth and timely completion of projects.

Key Responsibilities
Client Interaction & Relationship Management :

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Understand client requirements and preferences and communicate them effectively to the design and execution teams.
• Address client queries and provide updates on project progress regularly.

Project Coordination :

• Coordinate with internal teams (design, production, and installation) to ensure timely delivery and installation of modular kitchens and wardrobes.
• Oversee the execution of projects from start to finish, ensuring quality standards and timelines are met.
• Arrange and participate in site visits to gather measurements and monitor on-site progress.

Documentation & Communication :

• Maintain detailed project records, including drawings, approvals, and communication history.
• Prepare and share project schedules and status reports with clients and internal teams.

Problem Solving :

• Identify and resolve project-related issues, escalating them to management when necessary.
• Coordinate with vendors or contractors if required to ensure smooth execution.

Design Collaboration :

• Work closely with the design team to ensure that client requirements are accurately translated into layouts and designs.
• Provide input on design feasibility based on site conditions and client preferences.

Key Requirements
Educational Background :

• Degree/Diploma in Interior Design , Architecture, or related field (preferred).

Experience :

• 2-3 years of experience in project coordination, preferably in the modular kitchen, wardrobe, or interior design industry.

Skills :

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in project management tools and MS Office Suite.
• Knowledge of modular kitchen and wardrobe components and materials is a plus.

Soft Skills :

• Ability to manage client expectations and build lasting relationships.
• Attention to detail with a focus on delivering high-quality results.
• Problem-solving attitude and ability to handle pressure during project deadlines.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Experience:

• project coordinatio or interior design industry.: 2 years (Preferred)

Language:

• Hindi & english (Preferred)

Work Location: In person

Speak with the employer
+91 7071215215