Job Description

Position Overview:

The Customer Relationship Executive (CRE) is responsible for maintaining strong relationships with existing clients, ensuring excellent customer satisfaction, and assisting in the acquisition of new clients. Working closely with the sales and marketing teams, the CRE plays a crucial role in enhancing client retention, facilitating customer queries, and ensuring clients have a smooth and positive experience throughout their real estate journey.

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Key Responsibilities:

1. Client Relationship Management

Build and maintain strong relationships with existing and potential clients.

Act as a point of contact for clients, addressing inquiries, concerns, and feedback promptly.

Ensure client satisfaction and maintain regular communication to understand evolving needs.

2. Customer Support and Assistance

Assist clients in understanding real estate project details, documentation, and investment benefits.

Guide clients through the process of property transactions, from initial interest to final purchase and post-sales support.

Resolve customer issues by coordinating with relevant departments (e.g., sales, legal, finance).

3. Sales Support and Coordination

Support the sales team in managing leads and converting inquiries into sales.

Conduct property site visits, property inspections, and explain property features to prospective buyers.

Assist with paperwork, document verification, and follow-ups to complete the sales process efficiently.

4. Feedback Collection and Reporting

Gather feedback from clients to identify areas for improvement in the customer experience.

Prepare regular reports on customer interactions, satisfaction levels, and areas requiring attention.

Work with management to enhance customer satisfaction and retention strategies based on feedback.

5. Client Retention and Loyalty

Develop strategies to increase customer loyalty and repeat business.

Identify opportunities to cross-sell or upsell based on clients' changing needs or additional services offered.

Collaborate on client loyalty programs or special offers to retain existing clients.

6. Market Insights and Competitor Analysis

Keep updated with real estate market trends, property values, and competitor offerings.

Share insights with the team to ensure a competitive edge in customer offerings.

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Qualifications and Skills:

12ht's degree in Business, Marketing, Real Estate, or a related field.

Prior experience in customer service, client relationship management, or sales (experience in real estate is a plus).

Strong communication and interpersonal skills with an ability to build rapport quickly.

Proficient in CRM software, MS Office, and real estate listing platforms.

Detail-oriented, with excellent organizational and multitasking skills.

Ability to handle customer grievances tactfully and maintain composure under pressure.

Knowledge of real estate industry trends and property laws (preferred).

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Work Environment and Schedule:

Office-based, with occasional property site visits as needed.

Standard business hours; occasional weekends or evenings may be required depending on client schedules.

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Benefits:

Competitive salary with performance-based incentives.

Opportunities for professional growth within the company.

Training on CRM tools and industry updates.

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This role is ideal for someone passionate about real estate and customer service, with the drive to foster lasting client relationships and support business growth through exceptional service.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Freelance
Contract length: 100000 months

Pay: ?27,500.00 - ?30,000.00 per month

Expected hours: 6 per week

Experience:

• Customer support: 1 year (Required)
• Sales: 1 year (Required)
• Customer service: 1 year (Required)
• Relationship management: 1 year (Required)

Work Location: In person

Speak with the employer
+91 8750836038