Job Description

Job Title: Customer Relationship Executive

Function: Service Department

Reporting To: HOD

Base Location: Surat

Education: Bachelor's degree in Engineering field or Any Graduate stream

Experience (in years): 6months to 2 years

Preferred industry of work experience : Any

Job Responsibilities:

• Customer Support: Answer incoming calls and respond to customer emails professionally and promptly. Assist customers with after-sales service inquiries, product issues, and warranty claims. Provide accurate information about product features, troubleshooting, and maintenance. Ensure that customers receive personalized and effective solutions to their concerns.
• Ticket Generation: Create and manage service tickets accurately to document customer issues and requests. Assign service tickets to Field Service Executives based on location, availability, and expertise. Follow up on open tickets to ensure timely resolution and customer satisfaction.
• Feedback Collection: Conduct follow-up calls to customers to gather feedback on service and product experiences. Record feedback and suggestions, and report trends and recurring issues to the management team. Use feedback to identify areas for improvement and share actionable insights with relevant departments.
• Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues. Keep accurate records of customer interactions, transactions, and feedback. Proactively communicate with customers to update them on service progress or product updates.

Perks

• Competitive salary and benefits package.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Enjoy 24 Paid Leaves and 15 public Holidays Annually.

Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift