Designation: Customer Relationship - Team ManagerRoles and responsibilities: -1 Managing the team of RMs and Ensure Team members performance meets the expected client requirements.2 Monitoring performance of team members on timely basis.3 Motivating team and keep them active towards achieving targets.4 Providing training to new joinees5 Resolving general queries of parents.6 Informing parents and managing classes in terms of cancellation or rescheduling7 Collecting feedback from Trainers, verifying it at their end and delivering it to parents8 RMs will be available during playing sessions and tournament time, to respond to the queries of parents.9 Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.10 Maintaining a list of drop-out students with reasoning.11 Sending private messages to all the parents before the first session to inform about their role and call once the session is over.12 Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session.13 Sending Feedback Form links to parents on the last day of course completion.14 Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later.15 Looking into renewal of further courses and try to upsell it or sell a greater number of courses in one shot by providing discount, as per UPSTEPs Guidelines.16 Entering in zoom meetings to see whether the trainer is conducting the session properly or not. (This is to check basic requirements such as - whether camera is on or off).Qualifications* Minimum 8 years of experience in Customer Service and team handling experience
* Excellent Communication Skills
* 6 Days working; week off on wednesdayHead Office - Andheri East Marol Metro StationAbout CompanyUpstep Academy (Formerly known as Chanakya Chess Institute), Indias leading Chess Institute is looking to hire young and energetic talent. We have been in the market since 2003 and have established a name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.Company websitewww.upstepacademy.comJob Type: Full-timePay: \xe2\x82\xb9500,000.00 - \xe2\x82\xb9600,000.00 per yearBenefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Kindly provide a contact number.
• Are you okay working 6 days a week; with Wednesday week off?
• Max we can provide 6lpa + incentive are you ok with it ?
• How many years of team handling experience do you have? And, how many members have you handled?

Work Location: In personApplication Deadline: 20/06/2024
Expected Start Date: 23/06/2024