Responsible for seamless Customer Experience at the facility; adherence to all SoP\xe2\x80\x99s \xc3\x84 @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLM\xe2\x80\x99s & OPD CXE\xe2\x80\x99s - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. \xc3\x84 Operations: - Conduct daily briefing with the SLM & OP team \xe2\x80\x93 appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT\xe2\x80\x99s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP\xe2\x80\x99s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. \xc3\x84 @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT \xe2\x80\x93 expedite pending issues. \xc3\x84 Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD. Job Types: Full-time, Permanent Pay: \xe2\x82\xb940,000.00 - \xe2\x82\xb950,000.00 per month Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Education:

• Bachelor\'s (Preferred)

Experience:

• Nursing: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

License/Certification:

• Nursing License (Preferred)

Work Location: In person