Responsible for seamless Customer Experience at the facility; adherence to all SoPs\xc3\x84 @ OP:Resource Planning:- Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff.- Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence.- Monitor leave and absenteeism to reduce impact on operations.- Ensure software and equipment functioning is optimal.- OP area is clean and welcoming.\xc3\x84 Operations:- Conduct daily briefing with the SLM & OP team - appreciate good work, address issues, update them on new information.- Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers.- To be available in the OP areas during peak times.- Personally oversee VIPs arrangements as per their requirements.- Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness.- Ensure that customers are comfortable at all times, delays are handled proactively as per standard.- Keep track of SLM conversions; bed booking and follow ups.- Oversee all health check packages conversions.- Oversee all internal marketing events to maximize productivity.- Meet Consultants regularly , work closely with them and keep track of their requirements.- Regularly share customer feedback with respective doctor.- Track customer complaints, ensure the escalation matrix is adhering to TATs, personally ensure closure of issues.- Interface with Corporate for all activities at Unit; initiatives towards quality improvement.- Ensure adherence to all SoPs; department compliance for certifications, audits, awards assessments.- Ensure accuracy and timely submission of all standard reports - daily , monthly.\xc3\x84 @ IP:- Meet the new admissions.- Take rounds ; meet all patients their attenders and ensure well-being.- Track issues reported and closure status as per TAT - expedite pending issues.\xc3\x84 Financial:- Ensure all diagnosis / consultations are accounted for in HIS.- Responsible for accurate daily billing and collection of OPD & IPD.Job Types: Full-time, PermanentPay: \xe2\x82\xb940,000.00 - \xe2\x82\xb950,000.00 per monthBenefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Nursing: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

License/Certification:

• Nursing License (Preferred)

Work Location: In person