Job Description

Client Relations ExecutiveAdirekha Ayurveda Pvt Ltd. is a leading organisation in the field of Ayurvedic healthcare.Through a harmonious blend of Ayurvedic food, daily routines, rejuvenating bodytreatments, Panchakarma therapies, and yoga, we provide holistic healing solutions. Withpatients from over 61 countries, we have built a global reputation for expertise in managingchronic diseases and providing customised treatments for various health conditions and alsoproviding high-quality Ayurvedic products to our patients.As a Client Relations Executive, you will be responsible for managing client interactions,addressing inquiries promptly, and sharing comprehensive product price details. The idealcandidate will have excellent communication skills, a customer-centric approach, and astrong understanding of Ayurvedic products and their benefits.Job Title - Client Relations ExecutiveYears of Experience - 2+ yearsWork Location - TrivandrumCompensation - Best in the industryJob Responsibilities-? Respond promptly to client inquiries received through social media platforms and othercommunication channels.? Provide detailed information about Ayurvedic products, including pricing, ingredients, usageinstructions, and potential benefits.? Manage and track customer orders from placement to delivery, ensuring accurate and timelyshipment details.? Resolve any issues related to order delays, damaged products, or missing items, ensuringcustomer satisfaction.? Establish strong and positive relationships with customers, fostering loyalty and repeatbusiness.? Provide personalized assistance to clients by understanding their specific needs andrecommending appropriate Ayurvedic products.? Maintain a database of client interactions, preferences, and feedback for future reference andimproved service.? Ensure a high level of customer satisfaction by promptly addressing concerns, resolvingissues, and exceeding expectations.Job Requirements-? Proven experience in client relations or customer service.? Excellent communication skills, both written and verbal, with the ability to conveyinformation clearly and professionally.? Strong interpersonal skills, with the ability to build rapport and establish positiverelationships with clients.? Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritizeeffectively.? Proficiency in social media platforms, specifically Instagram and WhatsApp, for clientinteractions.? Problem-solving skills, with the ability to address customer concerns and find satisfactoryresolutions.? Familiarity with order management and tracking systems is a plus.? Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Job Type: Full-time

Pay: ?19,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person