Job Description

Job Summary: We are looking for an efficient and proactive Telecaller to handle 90-day pending follow-ups and update credit limit sheets. The ideal candidate will be responsible for contacting customers, addressing pending issues, ensuring timely payments, and maintaining accurate records related to credit limits.

Key Responsibilities:

• 90-Day Pending Follow-up:
• Follow up with customers with overdue payments for 90 days or more.
• Contact customers via phone calls, emails, or messages to remind them about pending payments.
• Negotiate payment terms or extensions with customers when necessary.
• Maintain accurate records of all follow-ups, conversations, and outcomes.
• Update the team on the status of pending accounts and escalate unresolved cases as needed.
• Credit Limit Sheet Updation:
• Monitor and update credit limit sheets regularly to ensure accurate customer data.
• Review customer credit limits, ensuring that changes are reflected promptly.
• Ensure all changes in credit limits are documented correctly in the system.
• Collaborate with the finance team to verify and validate credit limit adjustments.
• Report any discrepancies in credit limits or pending payments to the relevant departments.
• Customer Communication:
• Maintain a professional and clear communication with customers.
• Provide assistance regarding billing, payments, and credit limits.
• Resolve any queries or concerns
• Reporting and Documentation:
• Keep detailed records of all interactions with customers, including payment status, follow-up dates, and outcomes.
• Regularly update on pending follow-ups and credit limit changes.
• Ensure all customer information is up-to-date and accurately recorded in the system.

Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Schedule:

• Fixed shift

Work Location: In person