Job Description

Maintain Customers Data Base

? All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.)

Scheduling an Appointment

• Plan service booking slots as per the service capacity input given by Job Controller.
• Accept service booking from various sources like in-bound calls, out-bound calls and website
• Capture customers' requirements and confirm appointment one day prior to appointment date.
• Inform service booking to front office, workshop and spare parts for preparing service reception.
• Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.

Follow-up Service for Customer

• Follow up call to be made after 7 days of customer visit.
• Customers' requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment
• Close the feedback after confirmation of satisfaction of customers.

Complaint management

• Record customer complaints received from various sources like email, letters, Service follow up, in-bound call.
• Communicate the customer complaint details to respective department and follow up for resolution.
• Close the complaint on confirmation of satisfaction of customers.

Build and enhance customer relationship

• Call proactively for Service due reminder to customers.
• Promote company's activities in relation to service, parts and car sales campaign.

Job Types: Full-time, Permanent, Fresher

Pay: ?17,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person