Job Description

COSTOMER RELATION MANAGER

A customer relationship manager (CRM) is responsible for maintaining customer satisfaction and building long-term relationships with customers. Their responsibilities include:

Customer service: Responding to customer inquiries and complaints, and resolving issues quickly Customer experience: Improving the customer experience by identifying opportunities and providing feedback Customer data: Analyzing customer data to identify patterns and insights, and using this information to improve customer service Customer retention: Organizing loyalty programs and expanding the customer base Collaboration: Working with other departments, such as marketing, sales, and product development, to improve the customer experience Training: Training staff to improve service and meet customer requirements Marketing: Developing marketing budgets and plans, and participating in events to promote the company's products and services Reporting: Generating reports for management based on collected data
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Education:

Master's (Required)
Experience:

total work: 1 year (Required) Customer relationship management: 1 year (Required)
Language:

English (Required)
Work Location: In person