Job Description

Key Responsibilities

• Customer Support:
• Address customer inquiries, complaints, and issues promptly.
• Provide solutions and follow up to ensure customer satisfaction.
• Relationship Management:
• Build and nurture long-term relationships with customers to foster loyalty.
• Act as the primary point of contact for clients and stakeholders.
• Sales Support:
• Understand customer needs and recommend suitable products or services.
• Upsell or cross-sell to enhance customer value and achieve sales targets.
• Develop and execute strategies to acquire new customers.
• Marketing Support:
• Collaborate with the marketing team to plan and implement campaigns that resonate with customers.
• Promote company products and services through direct customer interactions, email marketing, and social media outreach.
• Collect and analyze customer feedback to help refine marketing strategies.
• Lead Generation and Conversion:
• Identify potential customers and convert leads into sales.
• Conduct product presentations, demonstrations, and consultations to showcase value.
• Feedback Handling:
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Share insights with sales and marketing teams for refining strategies.
• Record Keeping:
• Maintain accurate and updated records of customer interactions, transactions, and feedback.
• Use CRM tools to manage customer data and track sales progress.
• Collaboration:
• Work with sales, marketing, and support teams to align goals and strategies.
• Coordinate with internal teams to address customer concerns and enhance satisfaction.
• Reporting:
• Prepare detailed reports on customer feedback, sales performance, and campaign outcomes.
• Present insights and suggestions to management for driving customer engagement and revenue.
• Market Analysis:
• Research market trends and competitor activities to identify new opportunities.
• Assist in developing strategies to improve market positioning.

Job Type: Full-time

Pay: ?8,000.00 - ?12,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 30/11/2024
Expected Start Date: 16/12/2024