Job Description

Customer Relations Executive- Hybrid

We are looking for a Customer Relations Executive who will be the vital link between our customers and our operations team. Rubrix Analytics is a venture with founders from IIT/IIM operating in the School (K12) Segment.

We are eager to talk to you if you are committed, responsible and self motivated individual with a knack for effectively collaborating between different stakeholders to produce quality output and is looking for a demanding job with very high impact. The job will be based out of Ernakulam, Kerala. Only candidates willing to move to Ernakulam need to apply.

You may find out more about our company at: https://insightse.com/home

Responsibilities and Duties:

• Visit customer sites (schools) for giving trainings and demos
• Understand, analyze and validate the business needs of customers
• Training and On-boarding customers onto our platform
• Document and communicate to operations and product teams on change requests
• Communicate to customers clearly on product, features and workflows

Required Skill Set:

• Excellent listening, interpersonal, written, and oral communication skills
• Keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks diligently
• Strong customer service orientation
• Computer Savvy
• MS Office Proficiency

We are also accepting application for this profile from customer relationship executive, customer relationship manager, customer relationship officers, client relationship manager, relationship managers.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Required)

Location:

• Cochin, Kerala (Required)

Work Location: In person