Customer Relation Executive
Job Description
• Customer service : Answering customer calls, handling complaints, and providing information about products and services
• Customer database : Maintaining and updating customer records and databases
• Appointments : Scheduling and managing appointments
• Feedback : Collecting customer feedback and following up to ensure that issues are resolved
• Escalations : Escalating unresolved issues to the relevant departments
• Collaboration : Working with other departments to improve the customer experience
• Business development : Generating leads and identifying opportunities for new business
Some other responsibilities of a CRE may include:
• Making service reminder calls
• Making post-service feedback calls
• Making insurance renewal reminder calls
• Making service measure calls
• Making second PDI calls
• Gathering school and corporate information
• Inputting and maintaining guest information
• Ensuring prompt and polite service
• Assisting other departments
Job Types: Full-time, Fresher
Pay: ?12,000.00 - ?17,000.00 per month
Schedule:
• Day shift
• Fixed shift
• Morning shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Work Location: On the road
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Job Detail
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Job IdJD3567243
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPanchkula, HR, IN, India
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EducationNot mentioned
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ExperienceYear