Customer Relation Executive
Year Kochi, Kerala, India
Job Description
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Job Title: Telecaller (Tele Sales & Marketing)
Company: Airon Academy Location: Trivandrum About Airon Academy:
Airon Academy is a renowned educational institution committed to providing exceptional learning experiences and fostering the holistic development of students. We offer innovative programs designed to empower students to excel academically and personally. :
Airon Academy is seeking a talented and enthusiastic Telecaller with experience in tele sales and marketing to join our team. The Telecaller will be responsible for reaching out to prospective students via telephone, promoting our educational programs, and persuading them to enroll in our courses. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a passion for education. Responsibilities:
Company: Airon Academy Location: Trivandrum About Airon Academy:
Airon Academy is a renowned educational institution committed to providing exceptional learning experiences and fostering the holistic development of students. We offer innovative programs designed to empower students to excel academically and personally. :
Airon Academy is seeking a talented and enthusiastic Telecaller with experience in tele sales and marketing to join our team. The Telecaller will be responsible for reaching out to prospective students via telephone, promoting our educational programs, and persuading them to enroll in our courses. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a passion for education. Responsibilities:
- Conduct outbound calls to prospective students to promote Airon Academy\'s educational programs and services.
- Provide accurate information about course offerings, admission requirements, fees, and other relevant details to potential students.
- Persuade and motivate prospective students to enroll in our courses by highlighting the benefits and advantages of studying at Airon Academy.
- Follow up on leads generated through various channels, including inquiries, referrals, and marketing campaigns.
- Maintain a database of prospective students, update their contact information, and record interactions for future reference.
- Address inquiries, concerns, and objections raised by prospective students in a professional and courteous manner.
- Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and enrollment conversions.
- Collaborate with the admissions team to schedule campus tours, counseling sessions, and other activities to facilitate the enrollment process.
- Stay informed about industry trends, competitor activities, and market dynamics to identify opportunities for improvement and optimization.
- Adhere to company policies, procedures, and ethical standards while representing Airon Academy to prospective students.
- High school diploma or equivalent; Bachelor\'s degree preferred.
- Proven experience (2+ years) in tele sales, telemarketing, or customer service roles, preferably in the education sector.
- Excellent communication skills, both verbal and written, with a clear and articulate speaking voice.
- Strong persuasion and negotiation skills, with the ability to influence decision-making and overcome objections.
- Customer-centric approach with a focus on delivering exceptional service and building rapport with prospective students.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Proficiency in using CRM software, Microsoft Office Suite, and other telecalling tools.
- Positive attitude, resilience, and persistence in achieving goals and targets.
- Flexible schedule with the ability to work evenings and weekends as needed.
- Passion for education and a commitment to promoting Airon Academy\'s mission and values.
- Competitive salary package
- Performance-based incentives
- Training and development opportunities
- Supportive work environment
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Day shift
- Performance bonus
- Yearly bonus
- Diploma (Preferred)
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3332533
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear