Job Description

Job Summary:
We are looking for a dedicated and customer-focused Customer Relations Executive to join our team. The successful candidate will be responsible for maintaining positive relationships with customers, resolving complaints and inquiries, and ensuring an exceptional customer experience.

Key Responsibilities:
Customer Interaction: Serve as the primary point of contact for customers via phone, email, and in-person interactions.
Complaint Resolution: Address customer complaints and issues promptly, ensuring satisfactory resolutions and maintaining customer satisfaction.
Relationship Management: Build and maintain strong relationships with customers by understanding their needs and providing personalized support.
Feedback Collection: Gather customer feedback and insights to help improve products, services, and customer experience.
Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
Product Knowledge: Stay updated on company products and services to provide accurate information and support to customers.
Collaboration: Work closely with other departments, such as sales, marketing, and product development, to resolve customer issues and improve overall customer satisfaction.
Reporting: Generate and analyze reports on customer feedback, complaints, and satisfaction levels to provide insights for management.
Qualifications:

Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience: Minimum of 2 years of experience in customer service, customer relations, or a related role.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to handle stressful situations with patience and professionalism.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.

Regards,

Chinju (9544874163)

Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Work Location: In person