Job Description

Full job description

Job Title: Customer Relationship Executive (CRE) - Study Abroad(Only Female Candidates)

Location: Chennai, India

Salary: ?16,000 - ?25,000 per month

Company Overview:

AbroadScholars

Abroad Scholar is a trusted international education consultancy dedicated to helping students achieve their dream of studying abroad. With strong partnerships with top universities and institutions, we provide expert guidance and end-to-end support to make the study abroad journey smooth and successful.

Our team of experienced education specialists assists students at every stage--from selecting the right university and program to submitting applications, securing visas, and finding accommodation. We ensure that each application is verified and optimized to increase the chances of admission to leading universities in top study destinations, including the UK, Australia, Canada, Dubai, Ireland, New Zealand, and the USA.

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: Customer Relations Executive

Position Summary:

We are seeking a dynamic and personable Customer Relations Executive to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with customers, ensuring high levels of customer satisfaction, addressing inquiries, and resolving issues. As a key part of our customer service team, the executive will play a crucial role in fostering positive customer experiences, ensuring brand loyalty, and driving customer retention.

Key Responsibilities:

Customer Interaction:

Serve as the primary point of contact for customers, addressing inquiries via phone, email, or in-person. Provide timely, accurate, and courteous responses to customer queries and concerns. Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Issue Resolution:

Identify, troubleshoot, and resolve customer complaints or issues with a solution-oriented approach. Collaborate with internal teams (e.g., technical, sales, or product teams) to resolve more complex customer concerns.

Relationship Building:

Develop and maintain strong relationships with key customers and stakeholders. Offer personalized support and proactive communication to enhance customer retention and loyalty. Monitor customer satisfaction and feedback, ensuring that concerns are addressed promptly.

Product Knowledge:

Maintain an in-depth knowledge of the company's products or services to provide accurate and effective assistance. Educate customers on product features, usage, and benefits.

Reporting & Documentation:

Document customer interactions, feedback, and complaints accurately. Generate reports on customer satisfaction and service issues to be reviewed by management. Track and follow-up on service metrics to ensure customer expectations are met.

Customer Feedback:

Gather customer feedback and insights to relay to relevant teams for product or service improvements. Assist in surveys or feedback collection initiatives.

Requirements:

Proven experience in customer service or customer relations roles. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric attitude. Ability to manage multiple tasks and priorities effectively. Proficient in CRM software and MS Office Suite. Strong attention to detail and organizational skills. Ability to work independently as well as part of a team. A positive attitude and willingness to assist customers in various situations.

Preferred Qualifications:

Bachelor's degree in Business, Communications, or a related field (or equivalent work experience). Experience in a similar industry or with a specific customer segment.

Working Conditions:

Full-time position. May require occasional weekend or after-hours availability.
This role is ideal for someone with excellent communication skills and a passion for customer service. If you're committed to making a positive impact on customer satisfaction and relationships, we'd love to hear from you!

Job Type: Full-time

Pay: ?16,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person