Job Description

A Customer Relation Executive (CRE) plays a vital role in maintaining strong relationships between a company and its customers. Their primary goal is to ensure customer satisfaction and foster loyalty, which contributes to the company's growth. Below is an overview of their responsibilities, skills, and qualifications:

Key Responsibilities :

• Customer Interaction :
• Respond to customer inquiries via email, phone, or in person.
• Handle complaints and resolve issues effectively and promptly.
• Relationship Management :
• Build and maintain positive relationships with customers.
• Regularly follow up with clients to ensure satisfaction.
• Identify opportunities for upselling or cross-selling.
• Customer Feedback :
• Collect and analyze feedback to improve services and products.
• Report insights and customer trends to management.
• Coordination :
• Liaise with internal departments like sales, marketing, and support to meet customer needs.
• Ensure timely delivery of services or products.
• Documentation :
• Maintain records of customer interactions and transactions.
• Prepare reports summarizing customer activities and satisfaction levels.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person