Job Description

About this opportunity

The Customer Project Manager ensures that a Fulfillment Assignment Specification (FAS) including products and/or services is delivered to the happiness of the customer and Ericsson. The CPM is responsible to ensure that adequate cost and resource-allocation for compliance to Group and local safety requirements are included in the project scope.

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible!

What you will do

• Drive delivery excellence: simplify processes, methods and tools with creative ideas, Drive profit improvement activities, e.g. Add on Sales and Cost Saving
• Responsible for Project delivery contracts towards customers
• To optimize resource cost and time between ongoing projects.
• Responsible for providing Project Managers to meet SLOP business demand
• Establish the project plan baseline: define project scope, secure the necessary resources, and plans and monitor all activities
• Drive project execution: track project activities, monitor and handle changes, conflicts, and critical issues
• Handle project finance and budgeting. Ensure project structure in the financial system is in place and monitored / reported regularly
• To plan, organize the project governance meetings for different projects at different levels and report the same to Steering committees/PMO and key stakeholders to ensure customer expectations are met and Ericsson contractual obligations are delivered.
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
• Responsible to drive contractual change and improvement programs for Service Line, if required
• Making business-case for securing new tools and new automation rules. Drive identified automations, if needed, to bring operational efficiencies to reduce cost & human errors
• Develop the business: participate to contract preparation and to pre-sales meeting, if needed.

You will bring

• Telecom experience from vendor and/or service provider
• BSc or equivalent degree
• Project Management Certifications
• Previous experience from handling contract delivery (5+ years required)
• Management experience (5+ years)
• Resource management (including budget management)

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com