Job Description

DESCRIPTIONKey Responsibilities:

• Leadership and Team Management : Leads Customer Order Management teams; maximizes collaboration between teams to create a participative environment that maximizes team performance.
• Customer Support Excellence : Ensures Customer Order Management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions.
• Strategic Contribution : Contributes to the development of the local Supply Chain strategy, vision, and goals with the site leader; ensures all employee work-plans support this strategy.
• Stakeholder Management : Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters.
• Operational Efficiency : Conceptualizes, develops, and implements strategy/tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets.
• Customer Focus : Creates and ensures a customer-focused culture is in place to support a global customer base; works with customers directly to resolve escalated queries.
• Communication and Implementation : Develops a comprehensive communication plan that facilitates proactive interactions with the global customer base to improve efficiency in daily operations.
• Metrics and Process Improvement : Owns and continues to redefine departmental metrics; ensures full utilization of metrics/data to drive process improvement and work priorities.
• Budget Management : Manages departmental budget and Annual Operating Plan (AOP) process.
• Demand Control : Facilitates demand control meetings to drive decision-making on forecast consumption, including drops/rolls and customer order prioritization; management of demand control analytics.

RESPONSIBILITIESExperience:

• Functional Understanding : Understanding of multiple functions to collaborate and communicate effectively across a wide range of stakeholders & functions, including global teams (e.g., Sales/Marketing, Materials, Logistics, Plant/Warehouse, Distribution, Sourcing, Engineering).
• Operational Execution and Planning : Strong focus on meeting financial targets while maximizing operational efficiency and driving continuous improvement with quality systems to achieve KPIs.
• IT Systems Proficiency : Understanding/implementation of IT systems and data-based decision-making (e.g., Sales Force, Oracle, One Cummins, Power BI).
• Customer Support : Demonstrate customer support excellence and develop a customer-focused culture (compassion, empathy, support). Manage customer escalations appropriately.
• Leadership : Exhibits leadership behaviors including strategic thinking/alignment, coaching, mentoring/development.
• Goal Setting : Strategic A3/Planning, defining departmental metrics and measurement systems.
• Quality Management : Quality Management System (QMS) setup and audits.
• Significant level of experience required. 5-7 years of relevant experience preferred. Customer order management; customer-facing; supply chain/logistics; international trade experience preferred.

Competencies:

• Balances Stakeholders : Anticipating and balancing the needs of multiple stakeholders.
• Builds Effective Teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Develops Talent : Developing people to meet both their career goals and the organizations goals.
• Directs Work : Providing direction, delegating, and removing obstacles to get work done.
• Ensures Accountability : Holding self and others accountable to meet commitments.
• Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns : Planning and prioritizing work to meet commitments aligned with organizational goals.
• Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS

• Education : College, university, or equivalent degree required.

Job Supply Chain PlanningOrganization Cummins Inc.Role Category HybridJob Type Exempt - ExperiencedReqID 2402948Relocation Package Yes

Cummins