Job Description

Customer Operations Specialist Description - Job Summary

• This role is responsible for utilizing deep product knowledge to handle post-sales order transactions and generate reports with strategic sales-related insights. The role supports the sales team in administrative tasks, preparing sales material, etc. while providing guidance to lower-level coordinators. The role collaborates with internal teams to ensure quality across processes for exceptional sales support.

• Compiles, reviews, and analyzes reports detailing performance indicators, sales trends, and other sales-related data to generate strategic insights for decision-making.
• Supports day-to-day post-sales order transactions, including reporting and resolution of basic issues, while handling complex customer accounts.
• Demonstrates expertise in resolving highly complex customer issues and proactively supports external-facing customer service representatives in delivering exceptional customer service.
• Performs in-depth data analysis to identify trends, opportunities, and potential issues in sales data, customer orders, and post-sales processes.
• Develops an expert-level understanding of the company